Strategic Partnerships Manager

Summary

Join Trove Recommerce as a Strategic Partnerships Manager and act as the General Manager for each partner's recommerce program, overseeing its success from strategy to execution. You will be the primary point of contact for a portfolio of brand partners, ensuring seamless program execution and identifying growth opportunities. Lead partner relationships, drive strategic value through insights and data-driven reporting, and manage cross-functional communication. Collaborate on improving partner enablement materials and influence product and engineering teams. Work to identify and source product supply, forecast joint growth, and shape the future of Trove's ecosystem. This role requires strong communication, analytical, and problem-solving skills, along with experience in ecommerce, retail, or a related field.

Requirements

• Industry Knowledge : 3–7 years of experience in ecommerce, retail, SaaS, circular economy, brand management, consulting, or a related field
• Partnership Management : Proven ability to manage multiple high-impact relationships and complex workstreams simultaneously
• Strategic & Technical Acumen : Experience supporting software implementations, influencing product roadmaps, and providing strategic advisory services
• Exceptional Communication Skills : Strong written and verbal communication abilities with a talent for distilling complexity and influencing cross-functional stakeholders
• Adaptability & Resilience : Thrives in dynamic, fast-paced environments. Comfortable navigating ambiguity, shifting priorities, and competing deadlines
• Detail-Oriented Execution : Strong organizational skills with a bias toward action and a commitment to delivering quality
• Analytical Thinking : Strong analytical mindset with the ability to use data to inform strategy and make decisions across a diverse partner portfolio
• Persistence & Ownership : Takes initiative and ownership to push projects through to completion—even when they’re tough or ambiguous

Responsibilities

• Lead Partner Relationships : Serve as a trusted advisor and daily point of contact for partners. Own delivery against the statement of work (SOW), ensuring all timelines, tasks, and deliverables are met both internally and externally
• Drive Strategic Value : Support partners with actionable insights, strategic guidance, data-driven reporting, and training to help them grow and optimize their recommerce programs
• Manage Cross-Functional Communication : Maintain regular communication cadences to share key updates related to business performance, product development, operations, and strategic initiatives
• Build Scalable Playbooks : Collaborate with the Partnerships and cross-functional teams to continuously improve partner enablement materials, best practices, and operational playbooks
• Influence Product & Engineering : Partner closely with Product and Engineering teams to drive roadmap prioritization, troubleshoot technical issues, and advocate for features that meet partner needs
• Enable Supply Growth : Work collaboratively with partners to identify and source product supply, directly influencing business growth and profitability
• Be a Trusted, Empathetic Advisor : Balance professionalism, empathy, and business acumen while supporting multiple partners in a high-growth, high-complexity environment
• Forecast & Plan Joint Growth : Co-develop supply/demand forecasts and marketing plans with partners to ensure alignment on business targets and growth strategies
• Shape the Future of Trove’s Ecosystem : Help define strategic priorities for Business Development, Product, and Engineering by representing the voice and needs of your partners

Benefits

• Flexible Remote Workplace - Trove’s flexible schedule and remote workplace allows employees more freedom in their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs
• Flexible PTO - Our flexible vacation company policy allows employees to take leave as they need
• 401K - Employees can set aside pre-tax dollars to invest in a qualified retirement investment plan
• Medical/Dental/Vision plan options
• Equity/Share Options - The longer the employee works, the more stocks become available to purchase
• Learning Fund - Exempt employees have access to a pool of funds to support execution of their self-development goals and objectives
• Partner Discounts - Enjoy eligibility for Pro Accounts and various partner discounts from Patagonia, Arcteryx and Eileen Fisher