Account Manager

Summary

Join Evolve's Account Management Team and help vacation rental owners thrive! As an Account Manager, you'll guide new partners through launching or expanding their businesses, providing resources and personalized support. You'll build strong relationships, analyze data to set realistic expectations, and make key business decisions. This role requires strong communication, analytical, and problem-solving skills, along with experience in consultative sales or customer service. Evolve offers a competitive base salary plus uncapped commission, comprehensive benefits, and opportunities for professional growth. If you're a proactive, results-driven individual with a passion for hospitality, apply today!

Requirements

• 2+ years of consultative sales, project management, or customer service experience required
• World-class relationship-building skills consisting of excellent verbal and written communication skills as well as active listening
• Proactive communicator and strategic thinker with strong attention to detail who leads with a hospitality mindset
• Ability to stay organized and efficiently prioritize detail-oriented work that varies in both importance and time sensitivity
• Ability to analyze, interpret, and communicate data effectively and the ability to distill to the broader market
• Collaborative and solution-based approach to complex problem-solving and feedback
• Foundational sales skills with the ability to overcome objections
• A goal-oriented, results-driven mentality
• Adaptable and flexible in a rapidly changing environment

Responsibilities

• Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation
• Build a strong and strategic relationship with the owner and Evolve
• Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints and hold yourself accountable for the quality and timeliness of your deliverables to ensure strong client relations and partner success
• Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation
• Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance and distill information for the owner
• Responsible for making independent and critical business decisions in Evolve's best interest. These decisions may be related to profitability, ROI, or partnership readiness with the property and owner
• Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met
• Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar by utilizing resources and adapting solutions for specific situations
• Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations
• Hold yourself accountable for measuring and meeting predefined performance objectives

Preferred Qualifications

Knowledge of the vacation rental industry and experience with Salesforce and/or SalesLoft is a plus

Benefits

• Industry-competitive pay
• Equity in the company
• A 401(k) with a 4% immediate vesting match
• 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents
• Infertility coverage
• Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment)
• 10 free mental health visits
• Pet insurance
• Generous PTO
• RTO (for full-time exempt employees)
• Sick leave
• Holidays
• A personal holiday to celebrate what matters most to you
• Annual Evolve travel credit after one year
• Discounts on stays at all Evolve properties
• World-class onboarding programs, learning, and development resources to help you grow your impact
• Employee Resource Groups celebrating our diverse communities at Evolve
• Our base pay is $52,020.80 annually, based on a 40 hour work week ($25.01/hr)
• This role is eligible to earn an uncapped monthly commission (with on target earnings of $10,000 annually) based on individual performance