Account Manager

Summary

Join Movers+Shakers as a Senior Account Manager, where you'll share joy with clients through social media strategy, lead client satisfaction, and drive revenue growth.

Requirements

• 4-8 years of relevant experience, including client service at a creative agency and possibly brand marketing experience at large consumer brands
• Understanding of social media marketing (organic and paid), with expertise managing social-first brand marketing campaigns is a plus
• Experience working with global client teams and partner agency teams
• Entrepreneurial spirit. Thrive in uncertainty and ambiguously-defined roles. Passion for trying new things jumping off the deep end
• Proven experience generating revenue and account growth within existing accounts
• Strong writing and communication skills
• Self-motivated, eager to learn, a drive to succeed
• Excellent communicator, skilled writer, extremely organized, professional demeanor
• Ability to contribute in both a strategic and tactical capacity
• Proven ability to develop and maintain good working relationships with clients and team members
• Builds respect by personal example; is respected by and works effectively with all members of the organization and external contacts
• Intense desire to excel in an entrepreneurial, collaborative environment
• Ability to work with top-level executives
• Demonstrate initiative; is proactive
• Spreads joy

Responsibilities

• Manage and deliver joy to assigned accounts with minimum accountability for revenue of $1M-3M per year
• Deeply understand and intuit the client’s needs and develop strategies to meet their business objectives; key owner of all projects and processes from beginning to end
• Lead the client and internal team to develop social media strategies that will break through the clutter
• Work closely with all client team members; participate in defining account plans, needs, KPI’s and translate these requests with clear briefs/direction to the internal teams
• Serve as key partner and mentor to the client. Articulate agency practices, listen strategically, and upsell and support growth based on needs
• Support intake and new business growth as needed
• Build, lead and presents clients presentations, strategies and concepts
• Ensure project alignment by defining roles and aligning with internal key team members to kick off projects
• Oversee client paperwork (service agreements, SOWs, invoices, etc.)
• Train and mentor Account Coordinators
• Conduct quarterly planning and review sessions with key clients/accounts
• Develop and maintain annual, quarterly and monthly revenue forecasts; track and maintain growth and status