Quantum Metric is hiring a
Customer Success Engineer, Remote - Spain

Summary

The job is for a Customer Success Engineer at Quantum Metric, a remote-first company with a focus on diversity and employee development. The role involves supporting clients, managing technical details of their implementation, onboarding, adoption, and growth, and understanding client challenges to create innovative solutions.

Requirements

• Fluency in Spanish and English (both written and verbal) is essential
• Past experience developing, implementing, or managing digital solutions
• Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI
• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
• Must exhibit proficiency in JavaScript development
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
• Expert knowledge of browser developer tools to test scripts & diagnose issues
• Familiarity with the page load lifecycle & techniques for performance optimization
• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
• Excellent verbal and written communication skills, including presentation skills
• Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical

Responsibilities

• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption, and growth
• Understand client challenges and guide them to define meaningful requirements

Preferred Qualifications

Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred

Benefits

• One time Home-Office Stipend - upon hire
• Monthly Business Expense Stipend
• Stock Options
• Unlimited Paid Time Off
• Flexible Schedules
• Work From Home
• Hybrid workspace solutions available through Upflex
• Calm App access
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
• QM funded Restaurant Vouchers
• Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care
• The full vacation entitlement starts after an employee has been employed for six months