Remote Account Manager

Summary

Join Exodus as an Account Manager to foster deep partnerships and drive customer success in the crypto/Web3 space. Manage partner relationships, develop product expertise, and collaborate with Product teams to identify growth opportunities.

Requirements

• 3+ years of experience in Account Management or Customer Success, preferably in crypto or Web3
• Proven track record in driving customer retention, satisfaction, and growth
• Experience working with C-suite and technical customer personas (e.g., Developers, Engineers, etc.)
• Naturally curious, with a demonstrated history of thinking creatively to solve problems
• Strong ability to manage customer issues with poise and diplomacy
• Willingness to travel for conferences and in-person meetings as needed
• Passion for helping customers realize maximum value from their partnerships with Exodus

Responsibilities

• Proactively manage the success of our B2B2C partners, delivering consistent value and ensuring high satisfaction with our products
• Build and nurture relationships across all levels of our partners' organizations, from Developers to C-Suite executives
• Develop deep product expertise to identify and recommend cross-sell opportunities for additional B2B2C products
• Collaborate with Product teams to analyze adoption and revenue data, identifying areas for growth and increased customer engagement

Benefits

• Health insurance: Most of our health insurance plans are covered 100% for you and covered 50% for your dependents. We’ll also cover dental insurance
• PTO: 30 days of paid time off per year on top of a flexible schedule where you can work wherever and whenever
• Unlimited Bereavement: We will pay you your full salary for the first two weeks for the loss of any immediate family members, but we allow you to take all the time you need to grieve outside of that
• Parental Leave: 13 weeks of fully paid leave with and a month of flexible work for the primary caregiver. 4 weeks of paid leave if you are the child's secondary caregiver