Remote Account Manager

Summary

Join SeatGeek as an Account Manager to drive thought leadership in the ticketing software industry, develop strong client relationships, and advocate for partners and opportunities.

Requirements

• 3-5 years in a client-facing, strategic Account Management or Sales focused role
• A combination of being comfortable in a client-facing role, but also analytical enough to crunch the numbers
• An interest in finding creative ways to increase revenue and improve the live experience
• Sports exposure is a plus
• History of success in project or account management role
• Experience creating and delivering client presentations
• Ability to operate in a cross-functional environment
• Excellent time management, communication and interpersonal skills
• Proficiency with data visualization, CRM (e.g. Salesforce), and productivity software (e.g. Google Slides, Sheets)

Responsibilities

• Lead contact on a portfolio of high-profile accounts
• Develop and maintain strong, healthy and long-lasting relationships with clients
• Drive upsells by highlighting new product offerings through a consultative approach
• Hold responsibility for development and maintenance of client success plan
• Monitor business KPIs for each client
• Execute regular remote and in-person touch point meetings
• Operate as the voice of the customer internally by collaborating with other SeatGeek Enterprise business leaders/business units
• Partner with Sales, Partnerships and Marketing teams to produce materials that highlight client successes
• Proactively recognize potential problems and opportunities, conduct analysis, and present findings and ideas cogently

Benefits

• Equity stake in a well-funded growth stage company
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Generous PTO
• Benefits package that supports health and dental
• Family building stipend and support
• Annual wellness stipend
• Annual subscription to Headspace
• Pension
• Life Insurance
• Annual subscription to Spotify, Apple Music, or Amazon music