Sales Development Representative

Summary

Join Grafana Labs' Sales Development team as a remote Sales Development Representative (SDR) based in Boston, NYC, or Toronto. You will be responsible for managing the initial sales process, responding to inbound leads, understanding customer needs, and identifying key decision-makers. You will create and implement email and social media outreach strategies, build relationships with users and community members, and maintain a strong understanding of competitors and industry trends. The role requires a positive attitude, proven goal-oriented history, strong problem-solving skills, and strategic thinking. Grafana Labs provides the necessary tools and resources for success. Compensation and benefits information is available, with specifics dependent on location and experience.

Requirements

• Located in Boston, NYC or Toronto
• Maintain a positive attitude in the face of criticism, rejection, or failure
• Proven history of following through with goals and commitments
• Quick learner, able to take initiative, excellent at problem solving
• Insatiable sense of curiosity, always questioning and digging deeper for answers
• Able to think strategically and tactically
• Demonstration of success in a non-sales goal-oriented environment

Responsibilities

• Using email, phone and social media, manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive
• Create and evolve customized email and social media strategies for outreach to prospects
• Build rapport and long-term relationships with users and community members
• Maintain a solid understanding of competitors, open source ecosystem, and industry trends
• Be comfortable making decisions and working as an autonomous member of a collaborative team
• Maintain speedy follow-up on inbound inquiries, responding to user requests within 2 business hours
• Solve problems for Grafana users by leveraging discovery, collaboration, and research skills

Benefits

• Equity
• Bonus (if applicable)