Sales Operations Analyst

Summary

Join Employment Hero, a fast-growing SaaS unicorn, as a Sales Operations Analyst. This pivotal role involves driving operational efficiency, providing insightful sales analytics, and supporting the sales tech stack. You will optimize sales commission plans, analyze go-to-market processes, build commercial reporting, and assist with sales tech stack implementation. The ideal candidate possesses 3+ years of Sales Operations experience in a high-growth SaaS environment, expertise with sales commission plans and a comprehensive SaaS tech stack, and strong analytical and communication skills. Employment Hero offers a remote-first work environment, flexible working arrangements, generous home office setup budget, and various professional development opportunities.

Requirements

• 3+ years experience in Sales Operations, ideally within a high-growth SaaS environment
• Experience working in a high-growth, fast-paced environment
• Prior experience with a comprehensive SaaS sales tech stack is crucial, encompassing CRM systems (Salesforce), prospecting and sales automation technologies, sales analytics tools, communication platforms, contract management systems, and lead generation tools
• Creative and solutions-focused problem solver, keen business sense, and ability to identify areas of opportunity, develop solutions, and execute with a high degree of autonomy
• An Inherent bias for action and flexibility to adapt to changes within the business and market
• Proven ability to apply First Principles thinking, coupled with excellent judgement, and decision-making ability
• Effective verbal & written communication skills with the ability to present commercial information clearly and concisely

Responsibilities

• Act as a trusted commercial business partner to our sales team, offering comprehensive operational and analytical support
• Take complete ownership over optimising, managing and maintaining our global sales commission plans across SDRs, AEs and Sales Managers
• Analyse and improve our go-to-market process, using best practice pipeline management techniques coupled with new & existing technologies to improve funnel management & close rates
• Analyse data and build commercial reporting, with a focus on driving automation and self-service (Salesforce)
• Assist with the design, implementation, and utilisation of the sales tech stack, support tools and processes

Preferred Qualifications

• Prior experience administering sales commission plans, ideally with familiarity with sales commission software solutions highly desirable
• Prior Sales Operations or Revenue Operations experience within a B2B / B2B2C SaaS environment highly regarded
• Experience working with both Direct Sales and Partnerships teams is advantageous

Benefits

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero
• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024