Sales Operations Analyst

Summary

Join Employment Hero, a fast-growing SaaS unicorn, as a Sales Operations Analyst! This pivotal role will contribute significantly to our rapid growth by driving operational efficiency and insightful sales analytics. You will work closely with our sales team, optimizing sales commission plans, improving go-to-market processes, and enhancing our sales tech stack. This remote-first position offers flexibility and is open to candidates within a 3-hour time difference of Sydney, based in Australia or Singapore. You'll be a key player in solving complex problems and spearheading initiatives aligned with our commercial objectives. We are seeking a highly driven individual who thrives in a fast-paced environment and values collaboration.

Requirements

• 3+ years experience in Sales Operations, ideally within a high-growth SaaS environment
• Experience working in a high-growth, fast-paced environment
• Prior experience administering sales commission plans, ideally with familiarity with sales commission software solutions
• Prior experience with a comprehensive SaaS sales tech stack is crucial, encompassing CRM systems (Salesforce), prospecting and sales automation technologies, sales analytics tools, communication platforms, contract management systems, and lead generation tools
• Creative and solutions-focused problem solver, keen business sense, and ability to identify areas of opportunity, develop solutions, and execute with a high degree of autonomy
• An Inherent bias for action and flexibility to adapt to changes within the business and market
• Proven ability to apply First Principles thinking, coupled with excellent judgement, and decision-making ability
• Effective verbal & written communication skills with the ability to present commercial information clearly and concisely
• Candidates should have full working rights in that respective country

Responsibilities

• Act as a trusted commercial business partner to our sales team, offering comprehensive operational and analytical support
• Take complete ownership over optimising, managing and maintaining our global sales commission plans across SDRs, AEs and Sales Managers for both direct Sales and Partnership teams
• Analyse and improve our go-to-market process, using best practice pipeline management techniques coupled with new & existing technologies to improve funnel management & close rates
• Analyse data and build commercial reporting, with a focus on driving automation and self-service (Salesforce)
• Assist with the design, implementation, and utilisation of the sales tech stack, support tools and processes

Preferred Qualifications

• Prior Sales Operations or Revenue Operations experience within a B2B / B2B2C SaaS environment
• Experience working with both Direct Sales and Partnerships teams

Benefits

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero
• Annual Global Gathering to get to know your global colleagues